FAQ

Is it safe to put my credit card number into this website?

All personal information is confidential/private. We will never share your information with any third party site. All of your information is encrypted and processed on a secure server.

How long is the free trial as an EricStanleyStore Supporter?

The free trial last for a full duration of 14 days. After the free trial has ended, your credit card or PayPal account will be charged. If you have any questions, please send an email to support@ericstanleystore.com.

How do I cancel my membership?

You can cancel your payment, or membership at any time while logged into your EricStanleyStore account, just follow the steps below: 

Cancelling your membership on Desktop

Step 1: From the drop-down menu on the top right (the tab that says 'Supporter'), click My Membershipand you'll be taken to a page that shows all of your Active memberships.

Step 2: Click cancel next to the membership you wish to delete. 

Step 3: After you click cancel you'll be asked whether you'd like to change your mind or cancel your payment. Select the confirm option. Then your membership will be cancelled.

 

 

I have a gift card or discount code, how do I use it?

If you get a discount code for example for subscribing to our newsletter, please copy this code and paste it in the field ‘Gift card or discount code’ on the checkout page.

We are not able to grant discounts after your purchase has already been completed.

 

Where is my free download?

The download will be sent to you via email after your purchase. Please allow a grace period of 1 hour until you receive your download.

If you didn't receive your download please send your name and 4-digit order number to info@ericstanleystore.com

 

How do I open the download on my device?

Your download will come in the format of a zip file, which includes the mp3’s. Because of the structure of this file, ideally it is easier to open it on a computer or laptop.

If you use an Android device you can extract the file on your phone and save the music.

If you use an iOS device or some other handheld devices you may need to download the file to your computer and transfer it to your phone.

For further assistance youtube videos might be helpful due to the different devices.

Youtube

 

How long will it take to get my order?

CD’s usually process within 48 hours, after that shipping normally takes up to 5 days.

Other articles may take up to 5 days to process. After that shipping normally takes 12-20 days.

 

How can I track my order?

As soon as we are ready to ship your order we will send you an email with the USPS tracking number. It may take up to 24 hours before tracking information is updated on USPS.com.

If you have an account your tracking number will be visible in your account after you log in.

 

My order arrived incomplete. What happened?

Sometimes items come from different suppliers. In that case your items will be shipped separately and may arrive at different times.

 

My order arrived damaged. What should I do?

If your order arrived damaged please contact us via email at EricStanleyStore@gmail.com

 

I would like to return my order. How can I do that?

If you would like to return your order or part of your order, please read our Return Policy on the bottom of the website and send your items back to:

EricStanleyStore

7330 Staples Mill Rd, Suite 167

Richmond, VA 23228

 

Where do we ship?

We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to P.O. boxes and APO/FPO/DPO addresses.

We also deliver overseas to Canada, Netherland, Germany, UK and New Zealand.